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Practice Details

1

Conducting an annual survey of applicant experiences

Classification: Non-Health

Regulatory Body

College of VETERINARIANS of Ontario

College of VETERINARIANS of Ontario

Description

This practice supports continuous improvement by helping to identify strengths and weaknesses of the registration process.

The College of Veterinarians of Ontario (CVO) invites all applicants from the preceding registration year to participate in an online survey posted to its website. The response rate has been high. Applicants comment on:

  • practices that helped them understand the registration process
  • challenges that they experienced

Staff analyse the survey results and incorporate areas for improvement into their work planning. The survey results inform an annual review and update of registration materials.

This practice contributes to "relational fairness", by allowing applicants to voice their concerns and help shape improvements to the registration process.

Value to Regulator

  • Helps to accommodate diverse needs of applicants.
  • Helps to improve communication with applicants.
  • Helps to prevent potential for unintended or differential impact on non-traditional applicants.

Value for Applicants

  • Enables applicants to meet registration requirements in more efficient way; process is streamlined and registration requirements are relevant and fair.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Fairness
  • Fairness

Profession's Membership Size

Medium (2,000 to 10,000 members)

Date of publication:

Sep 19, 2013