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Practice Details


Ensuring front-line staff is well-informed

Classification: Health

Regulatory Body

College of NURSES of Ontario

College of NURSES of Ontario


This practice may interest regulators who want to be sure their front-line staff is always informed with current knowledge.

The College of Nurses of Ontario (CNO) ensures that its customer service representatives know the latest information about the registration process. It holds regular team meetings and maintains an internal 'wiki' website. This wiki makes it easy to create and edit internal documents.

These tools make it possible for all staff to give the same information to the public.

Value to Regulator

  • Helps to ensure adherence to published criteria, policies and procedures.
  • Helps to accommodate diverse needs of applicants.
  • Helps to improve communication with applicants.
  • Helps to prevent potential for unintended or differential impact on non-traditional applicants.

Value for Applicants

  • Helps applicants better understand the registration process and what to expect.
  • Helps applicants be better informed about status of their application.
  • Helps applicants better understand assessment of qualifications process and results of assessment.
  • Helps applicants to understand what to expect to be licensed before coming to Canada.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Information for Applicants
  • Transparency

Profession's Membership Size

Large (more than 10,000 members)

Date of publication:

Jun 04, 2013