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Ensuring consistent decision-making

Classification: Health

Regulatory Body

College of PHYSIOTHERAPISTS of Ontario

College of PHYSIOTHERAPISTS of Ontario


This practice may be of interest to regulators that want to improve consistency of decision-making.

The College of Physiotherapists of Ontario (CPO) comes to consistent licensing decisions by:

  • providing staff and registration committee members with training in all areas that are relevant to making fair and effective registration decisions

  • maintaining a policy-and-procedure manual for its staff to ensure fair, defensible and consistent decision-making

  • using registration criteria to assess applications in a way that is clear to both applicants and decision-makers

  • adopting and following the guiding principles proposed by the Ontario Regulators for Access Consortium for fairness, objectivity, transparency, accountability, and collaboration.

Value to Regulator

  • Helps to ensure adherence to published criteria, policies and procedures.
  • Helps to ensure quality of qualifications assessment decisions. Assessment tools and processes measure what they intend to measure and yield consistent results.
  • Helps to accommodate diverse needs of applicants.
  • Helps to improve communication with applicants.
  • Makes registration process more efficient and less complicated; timelines are improved, unnecessary steps are eliminated, use of resources is optimized.
  • Helps to ensure that the appeals process is efficient and effective.
  • Helps to prevent potential for unintended or differential impact on non-traditional applicants.

Value for Applicants

  • Helps applicants better understand the registration process and what to expect.
  • Resources and alternative ways to meet registration requirements are available to applicants.
  • Helps applicants to understand what to expect to be licensed before coming to Canada.
  • Enables applicants to meet registration requirements in more efficient way; process is streamlined and registration requirements are relevant and fair.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Fairness
  • Objectivity

Profession's Membership Size

Medium (2,000 to 10,000 members)

Date of publication:

May 13, 2013