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Offering a French language services program

Classification: Health

Regulatory Body

College of PHYSIOTHERAPISTS of Ontario

College of PHYSIOTHERAPISTS of Ontario

Description

This practice concerns improvements to services for French-speaking applicants.

The College of Physiotherapists of Ontario (CPO) has established a French language services program to meet the needs of its French-speaking applicants. The program, which is explained on the CPO website, offers:

  • facilitated support

  • French speaking assessors

  • translation services

  • registration information in French

The CPO reviews the program annually against published criteria to decide whether changes are needed.

Value to Regulator

  • Helps to ensure adherence to published criteria, policies and procedures.
  • Helps to accommodate diverse needs of applicants.
  • Helps to improve communication with applicants.
  • Helps to prevent potential for unintended or differential impact on non-traditional applicants.

Value for Applicants

  • Helps applicants better understand the registration process and what to expect.
  • Helps applicants be better informed about status of their application.
  • Helps applicants better understand assessment of qualifications process and results of assessment.
  • Helps applicants to understand what to expect to be licensed before coming to Canada.

Duties from Registration Practices Assessment Guides

This practice falls under the following duties from the Registration Practices Assessment Guides:

  • Transparency
  • Fairness

Profession's Membership Size

Medium (2,000 to 10,000 members)

Date of publication:

May 13, 2013